If you are getting a new phone, please make sure to review the steps below so you do not lose connectivity to Pensacola State College technology resources.

Navigate to mfa.pensacolastate.edu and confirm your "Default sign-in method".

Note: We recommend that you provide 2 authentication methods just in case one is not working quickly enough... Use the Authenticator app but also add a phone number for text or call. (Email is not valid for MFA)

Please click here if your "Default sign-in method" is Microsoft Authenticator

Please click here if your "Default sign-in method" is Phone - text +1 xxxxxxxxxx or Phone - call +1 xxxxxxxxxx

How to migrate the Microsoft Authenticator to your new phone:

Summary: Open Microsoft Authenticator on your old phone and navigate to Settings to enable cloud backups. Open Microsoft Authenticator on your new phone and press "Begin Recovery".

1. Turn on the Backup Option on your old phone. (You will need a personal Microsoft account to do this. iOS users also need a personal iCloud account.)
2. Open Microsoft Authenticator on your new phone and "Begin Recovery".
   1. Sign in to your personal Microsoft account you used on your old phone.
3. Test the new phone to make sure you receive the authentication on the new device.
   1. If your new phone requires that you revalidate your account, select the QR code option and scan the QR code below.
4. Remove the account from your old phone.

OLD PHONE

OLD PHONE

NEW PHONE

NEW PHONE (if needed)

OLD PHONE

More information and troubleshooting tips can be found on Microsoft's site here.

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How to authenticate using text (SMS):

Are you getting a new phone number?

• No
  • You do not need to do anything other than confirm your "Security info" is correct.
  • It is recommended that you have a backup form of authentication, should you not be able to receive a text.
  • CLICK HERE for instructions on how to add backup authentication methods.
• Yes
  • It is recommended that you install the Microsoft Authenticator app on your old phone.
    • CLICK HERE for instructions on how to add the Microsoft Authenticator to your authentication methods.
    • Once the Microsoft Authenticator app is successfully installed on your old phone, see the instructions above on how to migrate it to your new phone.
  • If you do not install the Microsoft Authenticator app on your old phone, CLICK HERE for instructions on how to add backup authentication methods, including WiFi-enabled devices such as iPads and tablets, and other phones such as landlines.