Multi-factor Authentication (MFA) and Self-Service Password Reset - How-to Set Up

IS YOUR ACCOUNT READY FOR MFA?

Make sure you have a "Default sign-in method" setup for your account. (See example below.)

CLICK HERE to view your security settings, confirm your contact information is correct and that you have a "Default sign-in method."

If you do not see a "Default sign-in method," follow the instructions below.

MFA AND SELF SERVICE PASSWORD CONTACT METHODS

There are various methods available to add for security and Self-Service Password Reset. If you choose one of the required contact methods for MFA, you will automatically be meeting the requirement method needed to set up Self-Service Password Reset. You should set up at least two account security contact methods.

CONTACT METHODS ALLOWED FOR MFA ARE:

Phone - a security code delivered to your phone.

- Mobile, alternate, and/or office (can be a landline).
- Phone options are both text and voice.

Microsoft Authenticator App - Refer to install instructions @ Microsoft Authenticator App Install. (You will need to refer to your MyPSC security info screen during this process so it is recommended to view your MyPSC security info on a device other than your phone while you are installing the app on your phone).

HOW TO SET UP MFA AND SELF SERVICE PASSWORD RESET ON YOUR PSC MICROSOFT ACCOUNT:

If you do not have any contact methods entered already, enter an ALLOWED method by utilizing the “+ Add method” button (labeled #1 in Diagram 1).

If you have already entered “Phone” as a method and “Enable two-step verification” is visible, click "Enable two-step verification" and follow the on-screen prompts (labeled #2 in Diagram 1).
- After enabling two-step verification, click "Set default sign-in method" (labeled #3 below) and follow the on-screen prompts.
If any information is not accurate, use the Change or Delete buttons to correct it.
Make sure you have added two (2) contact methods.

After you have added your contact verification methods, you should see Default sign-in method above the “+ Add method” option (labeled #4 in Diagram 2).

If a change is needed to what is currently indicated as the Default sign-in method, select “Change” (labeled #4 in Diagram 2). Note: Email cannot be chosen as your “Default sign-in method.”

Review your information for accuracy; you have completed your MFA and SSPR setup!

Should you need assistance, please expedite a support request @ Report an issue.